Business Relationships: A Team Effort
In today’s complex business world, relationship building is not just the responsibility of business developers. Every employee has a role to play in establishing and maintaining relationships. To maximize the potential of your business network, it’s important to view everyone as a relationship builder. In continuation of the series, we’ll be talking about the third part of unlocking your CRM’s potential by diving into utilization. A big part of utilization is consistent training.
Invest in CRM Software Training
To fully utilize your CRM, training should not be a one-time event. While sales and marketing teams use the CRM regularly, other employees may only access it occasionally, depending on their role. To ensure a successful CRM adoption experience, provide tailored training options based on your team’s role within the organization. Consider incorporating in-person sessions, 5-minute training videos, and written documentation to cater to different learning styles. Providing frequent, shorter training sessions is more effective than a single long session. Or, you may want to check out a few ideas in CRM or Die.
Build Accountability Into Your Plan
Encourage your team to view using CRM software as part of a collaborative effort to better serve clients and win more work. Reframe the CRM as a tool to help the team work together, not as “big brother” monitoring. If you encounter resistance, it’s important to address it and convert that individual into an ally. By committing to regular training and holding your team accountable, CRM utilization will become a cultural norm.
Utilizing a CRM in Conjunction with AI
Chat GPT and other AI platforms have recently come into play and their impact will be immediate and change the way businesses do work: marketing and sales departments included. Consider AI to be your partner in performing the tasks you do in your day-to-day easier. With a CRM, and one that integrates AI functionality, the possibilities are endless. The better the data in your CRM, the more likely an AI tool can predict trends, reduce repetitive tasks, and increase the general productivity of your team.
The Bottom Line
How firms manage and use their data will continue to be a huge factor in growing revenue. If firms cannot control how data moves in and throughout their organization, they will be at a huge competitive disadvantage. A CRM like any tool can be powerful IF it is supported by people who understand the importance of the data and work within a system and process that can leverage the power of that data. As AI enters the mix, it will help those who already have strong systems in place to manage their client data effectively.